The system of the Department of Work and Pensions (DWP) is punishing claimants for payment errors, but the rules are the issue, not the carers.
In spite of promises to improve the system, DWP appears to have emphasized its punitive approach.
The inflexible design of carer's allowance that does not decrease with increasing income is part of the problem.
The lack of early warnings and the constant charging of penalties in addition to repayments worsens the situation.
Bad practices towards the unpaid carers, an essential role in social assistance systems, are surprisingly shocking and disappointing.
The weekly income limit of £151 is an international anomaly that should be replaced.
The DWP should publish research on the human impact of overpayment errors.
Long-standing issues with the carer's allowance seem symptomatic of the low status of unpaid care.
Conclusion: Sorting out problems with carer's allowance may not resolve all the issues, but it would be a good start to improving their treatment and recognition of their role, easing operations of social care.